It's been one year riding my Bullet in Bombay. Everyday as I traverse through the crowded roads of this city, I do not fail to see the traffic policemen waving their hands and directing vehicles to move forward, constantly trying to manage affairs on some of the most pathetic roadways. Contrasting this, when I was in Ahmedabad, I was totally oblivious to traffic police's functions. On most occasions I only found them to be a nuisance. Now, having noticed them in Bombay I wonder what's the motivation for these guys to work so hard and stand the whole day in all the heat and pollution to simply keep the vehicles moving smoothly? Ever imagined doing the same thing like directing traffic over and over again and for years and years together! I do not know if these guys have any other stronger motivation than to ensure their financial security since it's a government job. Of course, financial security, legally and illegally.
I've hardly ever seen any pictures traffic policemen in the newspapers for some good deed. Neither on TV or any other mass medium. Our perception of good deeds is only restricted to something new, something that suddenly springs up or something that's done under extra-ordinary circumstances; a murder or a big scandal always excites and induces people into action. Whereas, if we really look at our own behaviour or behaviour of human beings in general, we'll notice it's tougher to manage the mundane. It's difficult to keep the same level of motivation for the routine. Chances are that, if forcefully subjected to routine, we might just become numb. Considering this, I now think that it's commendable for these traffic policemen and others in similar position, whether in private sector or public sector, to carry on with such tasks which are usually taken as clerical or boring or routine. We must not forget it's the machine that's always praised but it's the grease which dirties your hand which always keeps it running smoothly. And applying this grease adequately is inevitable.
However, I reckon that we've not done enough to keep people, involved in such greasy jobs, motivated. We are well aware how lucrative government jobs are; no wonder one way to keep themselves motivated is to take bribes or indulge in petty malpractices. And that's what is rampant. This is indeed combined with widespread numbness towards general public (because we've treated them only like grease). When we ever encounter them, for any traffic-related offence or breaking of traffic rules and regulations, most of treat them only with disgust. So, you see there's not enough reason for them to be very good to us.
What can bring about a change? Recognition. Yes, that's what people are hungry for. Recognition for trying to keep our life hassle-free. Recognition for standing in heat and pollution. Recognition for small tasks done over and over again.
What are the means of recognition? Felicitation monetarily and otherwise. While some public/administrative departments have worked out models for monetary felicitation in some ways, it's the other type of felicitation that's missing. We need to honour these men in public, in mass media. These men should get a sense that they are being hailed, being thanked for their work among general public all across the territory. Give them awards of excellence in public and acknowledge their importance; use newspapers and television and the internet.
Doesn't sound that tough, isn't it? Yes, it doesn't. But it takes some doing. Last Diwali, I planned making a small gesture. I thought I would offer sweets to all the traffic policemen that I see on my way to office. Since it's a long stretch I would have had to stop at many junctions. Lazy as I am, I didn't do it. May be, this time I will.